Clover Merchant Terms of Service

The Local by Masrawy · Effective 31 August 2026

These Terms apply only to merchant use of The Local Rewards on Clover POS. They are separate from the mobile-user Terms of Service.

These Clover Merchant Terms of Service ("Terms") govern merchant access to and use of The Local Rewards application on the Clover Point of Sale system ("Clover POS"). The app is provided by The Local by Masrawy, supported by Linkify Solutions, for loyalty and rewards activity connected to The Local by Masrawy.

By installing, accessing, or using the Clover app, the merchant agrees to these Terms. If the person accepting these Terms does so on behalf of a business, they represent that they are authorized to bind that business.

The Clover app

The Clover app helps the merchant operate The Local Rewards in store. Depending on the enabled settings and Clover permissions, it may:

• Connect approved Clover POS devices to the merchant's branch.
• Let workers scan or enter loyalty member information during an order.
• Create or match Clover customer records for loyalty members.
• Show loyalty member points and available rewards.
• Apply eligible rewards or discounts to Clover orders.
• Read order, payment, refund, reversal, customer, item, and device information needed to award or reverse loyalty points.
• Sync loyalty activity between Clover and The Local Rewards.

The Clover app does not independently process card payments. Payment processing remains provided by Clover and subject to the merchant's agreements with Clover.

Merchant responsibilities

The merchant is responsible for:

• Maintaining an active Clover account and any Clover permissions required for the app.
• Ensuring that only authorized personnel can access Clover devices and The Local Rewards features.
• Keeping devices, credentials, and account settings secure.
• Using the app only for lawful business purposes and in accordance with Clover's policies.
• Providing any required notices or privacy disclosures to customers, personnel, or other individuals.
• Reviewing loyalty transactions and reporting suspected errors promptly.
• Backing up or retaining business records as required by law or the merchant's own policies.

Account and device access

The app may require device enrollment, merchant identifiers, device identifiers, branch configuration, and approval by an administrator before a Clover device can use merchant-facing loyalty features. We may suspend, revoke, or refuse device access if we believe access is unauthorized, insecure, fraudulent, harmful, or inconsistent with these Terms.

Fees

The current Clover app configuration is for The Local by Masrawy. If separate fees or commercial terms apply in the future, they will be handled in a separate written agreement or order form.

Data and privacy

Information processed through the Clover app is handled as described in the Clover Merchant Privacy Policy at /legal/clover/privacy. The merchant remains responsible for its own privacy obligations to its customers, personnel, and other individuals.

We process merchant data and personal information to provide The Local Rewards, operate and secure the app, support the merchant, comply with law, prevent misuse, and improve the service. We do not sell personal information collected through the Clover app.

If we receive a privacy request from an individual about information controlled by the merchant, we may redirect the individual to the merchant. We will reasonably assist the merchant with requests related to the app, subject to applicable law and our contracts.

Confidentiality

Each party may receive non-public business, technical, operational, customer, or financial information from the other. Each party will use reasonable safeguards to protect the other party's confidential information and will use it only as needed to perform under these Terms, comply with law, or enforce rights.

Confidential information does not include information that is publicly available without breach, already known lawfully, independently developed without using the other party's confidential information, or received from a third party without a duty of confidentiality.

Acceptable use

The merchant must not misuse the app, attempt unauthorized access, interfere with the app or backend services, reverse engineer the app except where law permits, submit false or misleading information, abuse loyalty rewards, or use the app for fraudulent, illegal, or unauthorized purposes.

Suspension and termination

We may suspend or terminate access to the Clover app if the merchant breaches these Terms, if Clover access or required permissions are unavailable, if use of the app may harm The Local by Masrawy, Linkify Solutions, Clover, customers, or others, or if continued access creates a security, legal, operational, or fraud risk.

The merchant may stop using the app at any time by uninstalling it from Clover devices and requesting any additional account or device disconnection that may be needed.

Disclaimers

The Clover app is provided "as is" and "as available" to the maximum extent permitted by law. We do not warrant that the app will be uninterrupted, error-free, secure, or fit for every merchant need. The merchant is responsible for determining whether the app and its settings are appropriate for its business.

Limitation of liability

To the maximum extent permitted by law, The Local by Masrawy and Linkify Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of business opportunity, or loss of goodwill arising from the Clover app.

To the maximum extent permitted by law, total aggregate liability for claims relating to these Terms or the Clover app will not exceed the fees paid specifically for the Clover app during the three months before the event giving rise to the claim. If no such fees were paid, liability will be limited to 100 Canadian dollars.

Indemnity

The merchant will defend and indemnify The Local by Masrawy, Linkify Solutions, and their personnel against third-party claims, losses, damages, costs, and expenses arising from the merchant's misuse of the app, breach of these Terms, violation of law, or failure to provide required notices or obtain required permissions.

Communications

The merchant authorizes us to send operational, security, support, and service communications using contact information provided to us or available through the merchant's account or business relationship.

Changes to these Terms

We may update these Terms as the Clover app or legal requirements change. Continued use of the Clover app after an update means the merchant accepts the updated Terms.

Governing law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Contact us

Questions about these Terms may be sent to info@linkifysolutions.com.

The Local by Masrawy · 2275 Britannia Rd W #20, Mississauga, Ontario, Canada